客户中心
We are here to help you
Trazy Co., Ltd. provides dedicated customer support for bookings made through the official international booking platform for MONA YongPyong Resort.
We are committed to ensuring a smooth booking experience, from reservation to on-site usage of services.
1. How We Can Help You
Our support team assists with the following:
- Reservation inquiries (booking confirmation, changes, cancellations)
- Payment and refund assistance
- Voucher, ticket, and booking document issues
- General questions related to your booking
2. Contact Information
EMAIL SUPPORT
info@mona-yongpyong.com
RESPONSE HOURS
Mon – Fri
8:00 AM – 5:00 PM (KST)
*We aim to respond within 1–2 business days during working hours.
3. Urgent On-site Assistance
For urgent issues occurring during your stay at MONA YongPyong Resort, please contact the resort directly.
- MONA YongPyong Resort Front Desk
- On-site customer service desk
This includes urgent matters such as:
- Lift pass or ticket usage issues
- Activity check-in problems
- On-site service disruptions
4. What We Cannot Assist With
To ensure clear and efficient support, please note that we may not be able to assist with the following:
- Issues arising after service consumption is completed
- On-site operational matters handled directly by MONA YongPyong Resort or third-party providers
- Claims related to weather conditions or force majeure events
- Requests outside the scope of reservation management and platform services
5. Refunds & Cancellations
All refunds and cancellations are subject to the policy stated on the respective product page at the time of booking.
Please refer to your booking confirmation for detailed cancellation conditions.
6. Important Information
Trazy acts solely as the booking platform operator for MONA YongPyong Resort.
All travel services, including accommodation, lift passes, activities, and transportation, are provided and operated by MONA YongPyong Resort and/or its authorized service providers.
Customer support provided by Trazy is limited to booking and platform-related services.
7. Need Immediate Help?
If your issue is urgent during your travel date, we recommend contacting the MONA YongPyong Resort on-site desk directly for the fastest assistance.
